Terms of Service

Last Updated: 31 October 2025

Operated by: Causo Ltd of 56 de Beauvoir Crescent, N15TF London

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Causo Ltd (“Causo”, "we", "us", or "our") regarding your access to and use of Causo's services, products, website, and platform (collectively, the "Services").

By accessing or using any of our Services, creating an account, or clicking to accept or agree to these Terms, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

2. Description of Services

2.1 Definitions

Service: The services provided by Causo to the User under this agreement via causo.ai or other web address notified by Causo to the User from time to time, as more particularly described in the Documentation.

Documentation: The document made available to the User by Causo online via causo.ai or such other web address notified by Causo to the User from time to time which sets out a description of the Service and the user instructions for the Service.

2.2 Service Evolution

We continuously develop, improve, and expand our Services. We reserve the right to add, modify, or discontinue any features, functionality, or Services at any time without prior notice.

2.3 Service Tiers

Our Services may be offered under different tiers or pricing models, including:

Free services and tools (which may have usage limitations)
Paid subscription services
Custom enterprise solutions
Beta or early access features

The specific features, limitations, and pricing applicable to your use will be communicated through our website, platform, separate service agreements, or otherwise the Documentation

2.4 Third-Party Integrations

Our Services may rely on integrations with third-party platforms, APIs, and data sources, including but not limited to AI language models, email services, CRM systems, and data providers. We do not control these third-party services and cannot guarantee their availability, accuracy, or performance.

3. Account Registration and User Consent

3.1 Account Creation

Some Services may require you to create an account or provide contact information. You agree to:

Provide accurate, current, and complete information
Maintain and update your information as necessary
Keep your account credentials secure and confidential
Be responsible for all activity under your account

3.2 Marketing Communications

By providing your email address or creating an account, you may consent to receive:

Service-related communications (transactional emails, reports, notifications)
Marketing communications, newsletters, and product updates from Causo
Information about new features, services, or offerings

The specific nature of consent will be clearly communicated at the point of collection.

3.3 Unsubscribing

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Adjusting your account communication preferences
Contacting us at hello@causo.ai

Unsubscribing from marketing will not affect essential service communications related to your use of the Services.

4. User Obligations and Acceptable Use

4.1 General Obligations

You agree to:

Use the Services in good faith and for their intended purpose
Comply with all applicable laws and regulations
Provide accurate and truthful information
Respect the rights and privacy of others
Not interfere with the proper functioning of the Services

4.2 Prohibited Uses

You agree not to use the Services to:

Violate any applicable laws, regulations, or third-party rights
Engage in fraudulent, deceptive, or misleading practices
Harass, abuse, threaten, or harm any person or entity
Distribute spam, unsolicited communications, or malicious content
Infringe intellectual property rights or violate confidentiality obligations
Transmit viruses, malware, or any other harmful code
Attempt to gain unauthorized access to our systems or other users' accounts
Reverse engineer, decompile, or disassemble the Services
Use automated tools (bots, scrapers, scripts) without our prior written consent
Circumvent any security measures, rate limits, or access restrictions
Resell, redistribute, or commercially exploit the Services without authorization
Use the Services to build competitive products or services
Engage in any activity that could damage, disable, or impair the Services

4.3 Bad Faith and Abuse

We reserve the right to determine, in our sole discretion, what constitutes bad faith or abusive use of the Services. Examples include, but are not limited to:

Using the Services to harm or compete against Causo
Exploiting vulnerabilities or loopholes in the Services
Making excessive or unreasonable demands on our support or infrastructure

4.4 Reporting Concerns

If you believe another user is violating these Terms or misusing the Services, please contact us at hello@causo.ai. We may investigate and take appropriate action at our sole discretion.

4.5 Suspension and Termination for Misuse

We may suspend or terminate your access to the Services, in whole or in part, if we determine that:

You have violated these Terms
Your use poses a security or operational risk
Your account is involved in a dispute or legal matter
We are required to do so by law or legal process
You fail to pay applicable fees (for paid Services)
We reasonably believe you are using the Services in bad faith
We discontinue all or part of the Services
Any other reason we deem necessary to protect Causo, our users, or third parties

4.6 Investigation and Cooperation

We reserve the right to investigate suspected violations of these Terms. You agree to cooperate with any such investigations and to provide information we reasonably request. We may report suspected illegal activity to law enforcement authorities.

5. Intellectual Property and Data Ownership

5.1 Causo's Intellectual Property

All content, features, functionality, software, code, designs, graphics, interfaces, and other materials provided through the Services (collectively, "Causo IP") are owned by Causo, or our licensors and are protected by intellectual property laws.

5.2 Outputs and Generated Content

Any reports, analyses, insights, recommendations, or other content generated by the Services ("Outputs") are owned by Causo, subject to your limited licence to use them as described below.

5.3 Your Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services and any Outputs solely for your personal or internal business purposes in accordance with these Terms. This licence does not permit you to:

Sublicense, sell, resell, transfer, assign, or distribute the Services or Outputs
Use the Services or Outputs to create competing products or services
Remove, alter, or obscure any proprietary notices or branding
Publicly display or distribute Outputs without our prior written consent (where applicable)

5.4 User-Provided Content

You retain ownership of any content, data, or information you provide to the Services ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free licence to use, process, store, and analyse your User Content solely to provide, improve, and develop the Services.

5.5 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Services, you grant us an unrestricted, perpetual, irrevocable licence to use, modify, and incorporate such feedback without compensation or attribution to you.

5.6 Third-Party Content

The Services may include content derived from third-party sources, including AI models, databases, and APIs. Such content is subject to those third parties' respective intellectual property rights and terms of service.

6. Disclaimers and Limitations

6.1 No Warranties

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties that the Services will be uninterrupted, secure, timely, or error-free
Warranties regarding the accuracy, reliability, completeness, or quality of any content, data, or information provided through the Services
Warranties that the Services will meet your requirements or expectations

6.2 Third-Party Service Reliance

The Services may rely on third-party platforms, APIs, data sources, and AI models. We do not control these third-party services and are not responsible for:

Their availability, performance, accuracy, or functionality
Changes, interruptions, or discontinuations of third-party services
Errors, inaccuracies, or defects in third-party data or services
The security or privacy practices of third parties

We make no warranties regarding the reliability, accuracy, or quality of third-party services. Your use of the Services may be affected by changes, outages, or limitations of third-party services beyond our control.

6.3 No Guarantee of Results

We do not guarantee any specific outcomes, results, or performance metrics from your use of the Services, including but not limited to:

Number of leads, prospects, or contacts generated
Response rates, engagement rates, or conversion rates
Business outcomes, revenue, or ROI
Deliverability rates or email performance

Results will vary based on numerous factors beyond our control, including your industry, messaging, product, and execution.

6.4 Informational Purposes Only

Any content, data, insights, or recommendations provided through the Services are for informational purposes only and should not be considered as:

Legal, financial, tax, or professional advice
Guarantees of accuracy, completeness, or suitability for your specific purposes
Endorsements of any third party, product, service, or opportunity

You are solely responsible for evaluating and verifying any information provided through the Services before taking action based on it.

6.5 User Responsibility

You acknowledge and agree that:

You are responsible for your use of the Services and any content you create or send
You bear all risks associated with using the Services
You must exercise independent judgment and due diligence
You are responsible for compliance with all applicable laws, including data protection, privacy, and marketing regulations

7. Limitation of Liability

Except as expressly and specifically provided in this agreement:

the User remains solely responsible for any opinions, recommendations, or other conclusions made or actions taken by User, its personnel or any third party based (wholly or in part) on the results obtained from the provision of the Service. User also remains solely responsible for ensuring all User Content that User provides to Causo is complete, accurate and up-to-date. We will have no liability for any damage caused by errors, inaccuracies or omissions in any information or instructions provided to Causo by User in connection with the Services;
Given the probabilistic nature of machine learning, use of the Servicse may in some situations result in incorrect output that does not accurately reflect real people, places, or facts. Whilst Causo will always seek to verify the accuracy of the output, User should also evaluate the accuracy of any output as appropriate for User’s use case, including by using human review of the output/

7.1 Mandatory Liability - Cannot Be Excluded

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors
Fraud or fraudulent misrepresentation
Breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession)
Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 (title and quiet possession)
Any other liability that cannot be excluded or limited under applicable law

7.2 Exclusion of Certain Types of Loss

Subject to Section 7.1, to the maximum extent permitted by law, we shall not be liable to you for any:

Loss of profits, revenue, income, or business opportunities
Loss of anticipated savings or contracts
Loss of goodwill or reputation
Loss of data (except as expressly provided in our Privacy Policy)
Business interruption or loss of business
Cost of procurement of substitute goods or services
Indirect, incidental, special, consequential, exemplary, or punitive damages of any kind
Losses arising from your reliance on any content, data, or information provided through the Services
Losses arising from third-party services, content, conduct, or integrations
Losses arising from service interruptions, errors, bugs, or technical issues beyond our reasonable control
Losses arising from unauthorized access to or alteration of your data (except where caused by our negligence)

whether based on contract, tort (including negligence), strict liability, or otherwise, and whether or not we have been advised of the possibility of such damages.

7.3 Financial Cap on Liability - Free Services

Subject to Section 7.1, our total aggregate liability to you for all claims arising from your use of free Services (including but not limited to free tools, free trials, free tiers, and beta features) shall not exceed £1,000 (one thousand pounds sterling) in any 12-month period.

This cap reflects the fact that free Services are provided without charge and that you have not entered into a financial commitment with us.

7.4 Financial Cap on Liability - Paid Services

Subject to Section 7.1, our total aggregate liability to you for all claims arising from your use of paid Services shall not exceed the greater of:

(a) The total fees actually paid by you to Causo for the relevant Services in the 12 months immediately preceding the event giving rise to the liability; or
(b) £5,000 (five thousand pounds sterling)

This cap applies to all claims in aggregate, regardless of the number of incidents or claims.

7.5 Time Limitation for Claims

Subject to Section 7.1, any claim against us must be brought within one (1) year of the date on which the event giving rise to the claim occurred, or such claim shall be deemed waived and barred.

8. Indemnification

You agree to indemnify, defend, and hold harmless Causo, its affiliates, officers, directors, employees, agents, licensors, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses (including reasonable legal fees), or demands arising out of or related to:

Your use of the Services
Your violation of these Terms
Your violation of any applicable law or regulation
Your infringement of any intellectual property, privacy, or other rights of any third party
Your User Content, including any data, information, or materials you upload, submit, or otherwise provide to the Services
Your misuse of any Outputs or recommendations generated by the Services

We reserve the right to assume exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of such claims.

9. Confidentiality and Data Usage

9.1 Definition of Confidential Information

Each party acknowledges that it may receive Confidential Information from the other party, including:

Business plans, strategies, or roadmaps
Technical information, code, documentation, or software
Trade secrets, proprietary methods, or algorithms
Customer lists, contact data, or prospect information
Financial, billing, or pricing information
Any other information identified or reasonably understood to be confidential

Confidential Information does not include information that:

Is or becomes publicly available through no breach of these Terms
Was lawfully known to the receiving party before disclosure
Is independently developed without use of Confidential Information
Is rightfully obtained from a third party without restriction

9.2 Obligations

Each party agrees to:

Maintain the confidentiality of the other party's Confidential Information
Use the other party's Confidential Information solely for purposes of fulfilling its obligations under these Terms
Not disclose the other party's Confidential Information to any third party without prior written consent, except as permitted herein

9.3 Permitted Disclosures

Each party may disclose Confidential Information:

To its employees, contractors, or advisors who need to know such information for purposes consistent with these Terms and who are bound by confidentiality obligations at least as protective as those herein
If required by law, regulation, or court order, provided that the receiving party gives prompt notice to the disclosing party and cooperates with any effort to obtain protective treatment of the Confidential Information

9.4 Return or Destruction

Upon termination of these Terms or upon request, each party shall promptly return or destroy the other party's Confidential Information, except that each party may retain one (1) copy for legal or compliance purposes.

9.5 Anonymised Data

Causo may collect, use, and disclose anonymised, aggregated data derived from User Content or Usage Data for purposes of improving the Services, developing new features, analytics, marketing, or other legitimate business purposes, provided that such data does not identify the User or any individual.

9.6 No Publicity Without Consent

Neither party shall issue any press release or make any public statement regarding these Terms or the relationship of the parties without the prior written consent of the other party, except as required by law.

9.7 Security Measures

Causo implements technical and organisational measures designed to protect User Content and Confidential Information against unauthorised access, use, or disclosure. However, no security measures are infallible, and we cannot guarantee absolute security.

9.8 Data Breach Notification

In the event of a confirmed data breach affecting User Content, Causo will notify the affected Users as required by applicable law. Users agree to provide accurate contact information to receive such notifications.

9.9 Public Announcements

No party shall make, or permit any person to make, any public announcement concerning this agreement without the prior written consent of the other parties (such consent not to be unreasonably withheld or delayed), except as required by law, any governmental or regulatory authority (including, without limitation, any relevant securities exchange), any court or other authority of competent jurisdiction.

9.10 No Warranty

Except as expressly stated in this agreement, no party makes any express or implied warranty or representation concerning its Confidential Information.

9.11 Survival

The above provisions of this clause shall survive for a period of five years from termination of this agreement.

9.12 Data Protection and Usage

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using the Services, you consent to our data practices as described in the Privacy Policy.

Both parties must comply with applicable Data Protection Laws in connection with this agreement.

The User consents to Causo storing and accessing information in the terminal equipment used by the User to access the Service for the purpose of gathering information relating to the provision, use and performance of the Service (Usage Data).

During and after the agreement, Causo may:

Use Usage Data to improve the Service and for development, diagnostic and correction purposes connected with the Service and Causo's other offerings similar to the Service;
Use Usage Data in connection with its business of providing the Service and services similar to the Service, including to train machine learning algorithms (on an aggregated and anonymised basis) and for its other data processes; and
Disclose Usage Data to others, in each case solely in aggregated, anonymised form and to the extent reasonably necessary for proper performance of Causo's business of providing the Service and services similar to the Service.

10. Fees and Payment (for Paid Services)

10.1 Free Services

Certain Services may be provided free of charge. Free Services may have usage limitations, reduced functionality, or be subject to other restrictions.

10.2 Paid Services

If you subscribe to paid Services, you agree to pay all applicable fees as described at the time of purchase or as set forth in a separate agreement. Payment terms for paid Services include:

Fees are exclusive of taxes, which you are responsible for
Subscription fees are typically billed in advance on a recurring basis
We reserve the right to change pricing with reasonable notice to active subscribers
Refund policies, if any, will be communicated at the time of purchase
Failure to pay may result in suspension or termination of access to paid Services

10.3 Changes to Fees

We reserve the right to modify our pricing structure, introduce new fees, or change existing fees at any time. Changes to fees for existing paid subscriptions will be communicated in advance with reasonable notice.

11. Modifications to the Services and Terms

11.1 Living Document

These Terms constitute a living document that may be updated periodically to reflect:

Changes or additions to our Services
New features, functionality, or product offerings
Legal or regulatory requirements
Clarifications or improvements to existing terms
Changes in our business practices or policies

11.2 Changes to the Services

We reserve the right to, at any time and without liability:

Modify, update, or discontinue any features or functionality of the Services
Add new services, products, or features
Change how the Services operate or are delivered
Impose or modify usage limits, rate limits, or quotas
Change service tiers, pricing, or feature availability
Retire or sunset products or features

11.3 Changes to Terms

We may update these Terms from time to time. When we make changes:

The updated Terms will be posted with a new "Last Updated" date
Changes become effective immediately upon posting unless otherwise specified
We may notify you of material changes via email, in-product notifications, or other reasonable means

If you continue using the Services after updated Terms are posted, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

12. Term and Termination

12.1 Term

These Terms begin when you first access or use the Services and continue until terminated by either party as set forth herein.

12.2 Termination by You

You may terminate these Terms at any time by:

Ceasing all use of the Services
Closing your account (if applicable)
Providing written notice to hello@causo.ai

12.3 Termination by Causo

We may suspend or terminate your access to the Services, in whole or in part, at our discretion if:

You violate these Terms
You fail to pay applicable fees (for paid Services)
Your use of the Services poses a risk to us, our users, or third parties
We discontinue the Services or a portion thereof
We are required to do so by law or legal process
We determine such action is necessary to protect our interests, users, or partners

12.4 Effect of Termination

Upon termination:

Your right to use the Services immediately ceases
We may deactivate or delete your account and data, subject to Section 12.5
You remain responsible for all fees accrued through the termination date
Provisions of these Terms that by their nature should survive will remain in effect (including Sections 5, 6, 7, 8, 9, 13, and 14)

12.5 Data Retention After Termination

After termination, we may retain your data:

As required by law or legal obligations
For legitimate business purposes (analytics, fraud prevention, etc.)
As described in our Privacy Policy

We are not obligated to store or return your data after termination unless required by law.

13. Third-Party Services, Links, and Content

13.1 Third-Party Integrations

The Services may integrate with various third-party platforms, APIs, and services. Your use of these third-party services may be subject to their respective terms of service, privacy policies, and other agreements. We encourage you to review the terms and policies of any third-party services you interact with through our Services.

13.2 Third-Party Links

The Services may contain links to third-party websites, resources, or services. We do not endorse, control, or assume responsibility for:

The availability, accuracy, or content of third-party websites or services
Any products, services, or content offered by third parties
The practices, policies, or actions of third parties

Your interactions with third-party websites or services are solely between you and the third party.

13.3 No Warranties for Third-Party Services

We make no representations or warranties regarding third-party services and expressly disclaim any liability for their performance, availability, or functionality.

13.4 Changes to Third-Party Services

Third parties may modify, discontinue, or restrict access to their services at any time, which may affect the functionality or availability of our Services. We are not responsible for such changes.

14. Governing Law, Jurisdiction, and Dispute Resolution

14.1 Governing Law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

14.2 Jurisdiction

You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms or the Services.

14.3 Informal Dispute Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at hello@causo.ai. We will attempt to resolve the dispute informally by contacting you via email or other means of communication.

14.4 Time Limitation

You agree that any claim or cause of action arising out of your use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred, regardless of any statute or law to the contrary.

14.5 Class Action Waiver

To the extent permitted by law, all claims must be brought in a party's individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any class or representative action.

15. Miscellaneous Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements for specific Services, constitute the entire agreement between you and Causo regarding the Services and supersede all prior or contemporaneous agreements, communications, and understandings, whether written or oral.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms. The remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure or delay in exercising any right, power, or remedy under these Terms shall not constitute a waiver of such right, power, or remedy. No waiver of any provision of these Terms shall be effective unless in writing and signed by us. A waiver of any breach or default shall not constitute a waiver of any subsequent breach or default.

15.4 Assignment and Transfer

You may not assign, transfer, or delegate these Terms or your rights and obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision is void. We may freely assign, transfer, or delegate these Terms and our rights and obligations without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

15.5 No Agency or Partnership

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Causo. You have no authority to bind Causo or make any representations on our behalf.

15.6 Independent Contractors

You and Causo are independent contractors. Neither party is an agent, employee, or partner of the other.

15.7 Force Majeure

We shall not be liable for any failure or delay in performance of our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, natural disasters, or severe weather
War, terrorism, riots, or civil unrest
Government actions, laws, or regulations
Pandemics, epidemics, or public health emergencies
Internet outages, power failures, or telecommunications failures
Third-party service disruptions or API failures
Cyberattacks, hacking attempts, or security breaches
Labour disputes or strikes

15.8 Notices

Any notices or communications to you may be delivered:

By email to the email address associated with your account
By posting on our website or within the Services
By other reasonable means

Notices to us should be sent to: hello@causo.ai

15.9 Language

These Terms are drafted in the English language. If these Terms are translated into another language, the English version shall prevail in the event of any conflict or inconsistency.

15.10 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

15.11 Survival

Provisions of these Terms that by their nature should survive termination will survive, including but not limited to Sections 5 (Intellectual Property), 6 (Disclaimers), 7 (Limitation of Liability), 8 (Indemnification), 9 (Confidentiality), 14 (Governing Law), and 15 (Miscellaneous).

15.12 Interpretation

In these Terms:

"Including" means "including but not limited to"
The singular includes the plural and vice versa
Any reference to "writing" includes electronic communications
"You" and "your" refer to the individual or entity using the Services

15.13 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the UK has embargoed goods or services.

16. Contact Information and Questions

If you have any questions, concerns, or feedback about these Terms or the Services, please contact us:

Email: hello@causo.ai

Legal Entity: Causo Ltd

Jurisdiction: England & Wales

Business Address: 56 de Beauvoir Crescent, N15TF London

Acknowledgement

By accessing or using any of the Services, creating an account, or clicking to accept these Terms, you acknowledge that:

You have read and understood these Terms of Service in their entirety
You agree to be bound by these Terms and our Privacy Policy
You understand that these Terms constitute a legally binding agreement
You have the authority to enter into these Terms
You are using the Services at your own risk
You acknowledge the disclaimers and limitations of liability herein

If you do not agree to these Terms, you must not access or use the Services.